The Client
An industrial group with nationwide operations in the air conditioning, forklift, and tire sectors. Its commercial and technical network serves hundreds of clients daily, all requiring fast responses and precise guidance to keep their operations running.
The Challenge
Sales and support teams relied on hundreds of manuals and technical diagrams spread across different sources. Manual searches slowed customer service, limited agility in consultative sales, and increased issue resolution times.
The goal was clear: make technical knowledge available within seconds—combining speed, accuracy, and ease of access—even for complex documents.
Honne’s Solution
Honne partnered with the client to design and implement a Generative AI–powered assistant that transforms how teams access technical knowledge. This assistant allows users to ask questions in natural language—as if speaking with an expert—and receive immediate, clear, and contextually relevant answers.
The system can understand complex queries, interpret text and technical diagrams, and deliver precise information within seconds. As a result, sales teams can provide consultative advice more efficiently, while technical staff resolve issues without relying on manual searches or scattered documentation.
The solution was gradually integrated into sales and support processes, ensuring operational continuity and smooth user adoption. Its flexible design allows new materials, products, or divisions to be easily incorporated, ensuring the organization’s knowledge remains up-to-date and accessible at all times.
Results and Projected Impact
Since deployment, the organization has seen consistent improvements in response times and productivity. Based on the first months of use, the following short- and medium-term impacts are projected:
- Over 70% reduction in customer response time.
- Estimated 15–20% increase in consultative sales due to immediate access to information.
- Optimization of technical resources, reducing up to 40% of the time spent on manual searches.
- Positive ROI projected within 12 months, driven by operational efficiencies and increased revenue generation.
- Validated scalability to extend the solution across other divisions and product lines.
Lessons and Strategic Value
This project demonstrates how Generative AI can go beyond automation to transform industrial operations into a tangible competitive advantage. Its projected impact combines efficiency, productivity, and growth—laying the foundation for a smarter, more profitable service model.
At Honne, we help companies turn information into real results by combining Artificial Intelligence, cloud, and data to accelerate their growth.
Let us help you.