Our client offers a highly valued service to its users, consisting of the daily delivery of summaries with relevant, up-to-date, and reliable information. This information comes from various official publications that directly impact the sectors of interest to their clients. The purpose of the service is to keep them informed in a timely manner about changes, updates, or key topics that may influence their decisions, operations, or regulatory compliance. Thanks to this service, clients can stay ahead, make better-informed decisions, and always remain one step forward.

The Challenge

Currently, this process is carried out completely manually. A team of analysts reviews a large volume of publications daily, identifies the most relevant information, classifies it by topic, drafts clear and understandable summaries, and sends them to each client via email. The team also responds to personalized requests that arise during the day, which requires constant attention and a high level of responsiveness.

Although the service has proven to be highly valuable, its operation depends entirely on human effort, making it time- and resource-intensive, and limiting its scalability. This represents a challenge in maintaining service quality as demand grows.

The Solution

The proposal is to transform this service through full automation of the process. The goal is not to replace the value already delivered, but to enhance it: to provide the same information faster, more accurately, more personally, and with less operational effort.

The solution involves a comprehensive platform that:

• Automatically collects relevant information from official sources.
• Organizes and summarizes the content intelligently, based on topics of interest.
• Sends personalized information to each client via email, without manual intervention.
• Responds to on-demand requests in a matter of minutes.
• Provides complete visibility into service usage: active clients, most consulted topics, and improvement opportunities.

Key Benefits

• Focus on strategy: The team will be able to dedicate more time to generating value, developing new services, or strengthening client relationships.
• Accuracy and speed: Information will be delivered faster and error-free, reinforcing trust in the service.
• True scalability: Automation allows for serving more clients and managing more content without increasing resources.
• Better customer experience: Useful, clear, and timely content, delivered exactly when needed.
• Insight for decision-making: Access to data and reports that enable continuous service optimization.

Continuous Evolution

The proposal includes specialized support, constant improvements, functional updates, and the ability to integrate new information sources or modules as the business evolves.

At Honne, we help our clients evolve their key services through intelligent technology.
With this solution, we turn a time- and effort-intensive process into an agile, scalable, and strategic operation. We automate without losing the human touch—enhancing the customer experience, accelerating information delivery, and freeing up the team to focus on what truly matters.

This is how, at Honne, we turn daily operations into a competitive advantage.

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